Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.
Armm, Bicol Region, C.A.R, Cagayan Valley, Calabarzon & Mimaropa, Central Luzon, Central Visayas, Davao, Eastern Visayas, Ilocos Region, National Capital Reg, Northern Mindanao, Soccsksargen, Western Visayas, Zamboanga
Responsibilities:
We are looking for a candidate who is responsible for providing remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. You should Supports end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and documentation which may include supporting 3rd party products and occasional on-site support. This is a post-sales remote support position.
Requirements:
Ideally you should have at least 1+ year of experience in supporting AVAYA or Nortel in field support of PBX, CRM, contact center, CTI products - Experience should include hands-on installation, maintenance and troubleshooting and work with limited guidance on projects within defined criteria. Provides solutions to a diverse range of moderately complex problems.